We are always very pleased to hear what you have to say and learn from your feedback. Below are just a few - we're sorry we can't include them all! - of the genuine and unsolicited comments we have received recently. If you have anything you would like to add please don't hesitate to contact us at firstname.lastname@example.org
"Just to say thank you for the prompt delivery of my flies which arrived this morning!! These are so beautifully and consistently tied that they severely shake my belief in my ability to tie my own which up until now I usually do! I'm sure they are going to be putting fish on the bank for us soon."
"Received the order today, and very pleased with the speed of delivery and quality of the flies. Brilliant service!!!"
"Hooked so many trout with your flies, thank you for so much pleasure."
"I just wanted to say a big thank you for my previous order which I placed a few days ago. My order came by 'return' mail...what a service eh?!"
"Thank you for the prompt delivery of my order. I ordered at 4.25pm yesterday and received everything first thing this morning. Your service is superb!"
"Extraordinary swift service. Very efficient. Excellent comms. Placed order and received flies in first post following morning - 14hrs later! So many thanks to Selectafly for this."
Many thanks for my order which I received early this morning. I've never dealt with a company that's so fast and efficient!! Fab service as always."
"Thanks so much for the brill service that we always have from you. It's a pleasure dealing with you."
"Over time I have purchased flys from far and wide but know the best when I see it...will order from you in the future..."
"Flies received! Thank you for super-fast delivery and outstanding service. a pleasure dealing with Selectafly!"
"Be assured I will recommend you to my fishing mates."
"What can I say? I had a major panic when I suddenly realised I'd completely run out of fluorocarbon, which meant I wouldn't be able to go fishing over the Christmas break. With only 3 postal days left until Christmas I knew there was only 1 online retailer that I could trust to get it to me on time. And not only did my fluorocarbon turn up the next day but you also threw in a free fly (and the freebie caught me 3 nice rainbows). As ever, amazing service."
"Good flies catch good fish."
"Arrived in time for morning coffee this morning. Great service AGAIN."
"You provide good quality flies at a very reasonable price. More than this, the compliment slip with each purchase, hand written with a pleasant fun message means a lot. It is nice you take so much trouble."
"Many thanks for my last order. Sorry for not purchasing more flies from you but unfortunately I'm not losing so many in trees!"
"This is not the first order I have placed with you and it will not be the last. I ordered online on Monday 8th October in the afternoon and the flies were in my fly box by 11am on Tuesday 9th! Thanking you for the speedy and efficient way you process your orders."
"Last batch caught me 6 sea trout in one trip down a pool! Need these to replace the chewed up ones. Awesome service too. Keep up the good work."
"Arrived next day as promised. Jessica, you and Martin bring to online shopping the pleasures of 'over the counter' transactions that I was brought up to enjoy. All the best and thanks."
"Thank you for the super service. Well tied flies, neatly packaged and quickly delivered. Can you provide a good downpour of rain as effectively?!"
"Just wanted to say thanks for the brilliant service. Advice, choice, ordering and delivery is faultless. Will definitely use yourselves again for my fly needs."
"So very pleased, once again, with the accurate and speedy delivery of my latest order - thank you very much! Whether flies are from the Original Range, the Pro Range, or the Fulling Mill Range, I always find exactly what I need, and more importantly, what the fish, in my case predominantly brook trout and grayling, like."
U.W., Germany, 30.05.18
"Thank you for your tremendous service. Patterns straightforward to select, delivery extraordinarily speedy - looking forward to trying our my latest batch later this week. Thanks again. Highly recommended."
"Thanks very much for a first class service - very impressed with the flies. Will be ordering again soon and thanks for the kind words on the compliment slip."
"Many, many thanks. I am really rather chuffed (and not a little a-gog) that Selectafly managed to pull this off...I'll be back."
"Thank you yet again for your fast service. It's unreal!"
Thank you so much for the flies and very prompt delivery. Splendid as always!"
"Just a short note to congratulate you on the quality of your flies. I caught my biggest trout to date (17lb rainbow) and 14 other trout that day mostly on the holo diawl bach."
"Thanks again for your good advice and the flies that did the business on the day!"
"Thanks for the assistance and service; in today's fast pace it's nice to see that there are still people and companies that have proper customer service."
"Wow, now that's what I call service! Ordered them yesterday afternoon and they arrived this morning!! The only way you could have got them here any faster was to jump into the car and drive them straight round to my house. Many thanks."
"So impressed with the flies I'm ordering more now!"
"Many thanks for the prompt delivery of my flies. Superbly tied and I'm ordering more now!"
"Just a brief note to congratulate you on an incredible service. Flies ordered and received within 48 hours. Superb! They're going to be put to use in a big way over Easter! Many thanks again."
"Used my mop flies at Frensham yesterday they were deadly - fish a cast and nobody else was catching!"
"As usual a very speedy service and great product...and I expect to catch!"
"Just want to say thank you for the great service and products. I ordered some mullet flies from you and they a) they arrived real quick and b) on my first session with them I caught my first fly caught mullet! Plus it's still March, hopefully a good season ahead!"
"i must say you guys have a great business and great products. i have ordered several times this year - i place an order and they are delivered next day with a hand written note. great company"
"all in order, great service. will use again."
"Ordered yesterday, arrived today!!! Outstanding service."
"Received my order yesterday. Many thanks for your excellent service and the quality of your products."
"Many thanks! Most efficient, I'm truly impressed."
"Fabulous service as always. If only all online purchases were handled as efficiently as those with Selectafly."
"Quite simply, your service is second to none!"
"Thank you for the prompt delivery and the kind wishes. Expect tight lines with your first class dries on my limestone river, a tributary of the Danube in Baden-Wurttemberg."
W.S. Germany 22.07.2016
"I received my order today. Your service must be the best anywhere."
"You guys are the best!! Just a brief note to thank you for the super quick service on my order. The handwritten note was a nice touch too. More orders definitely on the way."
"Huge thanks to the team at Selectafly for your invaluable help in planning all of my tackle for my trip to Cuba. Your advice on equipment and your fast supply at very competitive prices of all I needed was greatly appreciated. Your leader and your fly won me a beautiful tarpon when fishing mates were all broken."
"Flies arrived this morning. Many thanks for kind words and prompt delivery. They look great!"
"Many thanks for your excellent customer service. Flies arrived very quickly and your note was very much appreciated."
"Just to say thank you for such prompt delivery, it was never in doubt that my mayflies would not be here on time - great service as always!"
"Thanks so much for flies received so far this season - excellent quality at a great price."
"Jelly (T15) biscuit blobs really working. All 5 fish today on jellies!"
"What service, arrived today! Superb quality. Thank you."
"Perfect service from Selectafly as always."
"I recently spoke to you on the phone regarding hook straightening on your Original Range Dawson's Olive Nomad and you informed me that the old hooks had been replaced. I subsequently included six of the new nomads in an order to try them out.
I have tried the new ones and I found them to be much better, catching several trout up to four pounds. This is an excellent lure and I have had much success with it previously. I have much more confidence using it with the new hook.
I have been a customer of Selectafly for a good number of years and I must congratulate you on the noticeable improvement since you took over, your obvious dedication to customer satisfaction is appreciated. I must also take this opportunity to thank you for the little personal notes received with orders, always appreciated."
Please note that Kamasan hooks are being used to tie all Original Range patterns now.
"World class service!"
" Thank you very much for the prompt delivery of the flies I ordered yesterday. Well pleased! Brilliant service."
"Flies have just arrived. They look great and exactly what I will need this summer!"
P.W. France, 16.01.2016
"Fabulous service! I placed an order only yesterday and it arrived first thing this morning, beautifully packed. I'll be back."
"Thanks once again. Your fly quality is only surpassed by your customer service."
"Just wanted to let you know that I received my order today. The flies look great! I hope to be able to use some this weekend. I will definitely recommend Selectafly to my friends who are interested in authentic high quality flies that aren't readily available in the United States. Absolutely fantastic customer service. It has been a pleasure doing business with you."
"Thank you for your absolutely faultless service. Excellent quality flies, next day delivery and a compliment note that just made my day. I will be recommending Selectafly to friends and associates."
"Thank you Selectafly for your speedy and efficient service but what topped
this for me was the hand written thank you on your compliments slip. As an
older member of society it warms me to see good old fashioned values
alongside this modern world of technology. Thank you all at Selectafly. Be
proud of yourselves."
G. V. de B. 24.06.2015
"Thank you! I received my order this morning. What a fantastic service - you are so prompt and efficient. I will always buy my flies from you."
T.M. Cardiff 12.06.2015
"Ordered yesterday afternoon, received my flies this morning. Thank you for your wonderful service once again. Just marvellous!"
"Great service and the flies look glorious! I'll be using you again."
B.M. Falkirk, 17.05.2015
"I would just like to congratulate you on your excellent fast turnaround. Ordered at 12.29 on 5th and delivered on the morning of 6th. Thank you and well done on your excellent service."
"Thank you Selectafly - that's what I call 'service'. I don't often buy flies but my next order will definitely be with you and I shall sing your praises to all my fellow fishermen."
"Have just received my flies that I ordered over the weekend. Top quality and very efficient service. Wish everybody could follow your lead. Great!"
D. L. Little Hereford 11.03.2015
"I just got my new flies and fly box yesterday. I am truly impressed. Not only have they arrived quicker than expected but the quality of the fly box and the exceptional quality of the flies is beyond belief...Just going to place another order."
"My flies arrived yesterday and I just wanted to say thank you once again for your excellent service."
D. M. Leicester, 27.02.2015
"Just received my order. The flies arrived in good condition and were packed well. Also I was pleased with the speed of delivery and standard of the flies. I am looking forward to using them and will definitely order from you again."
"Thank you for my trout flies. Very impressed."
"I just wanted to say thank you for an outstanding service. The ease and speed of ordering and delivery are superb but the personal touch from Jessica on the dispatch note makes your company stand out from the rest. On receiving my first order from you with a message hoping I would enjoy the coming season I immediately placed a second order and now intend to make Selectafly my go-to store for future purchases."
M.B. Barlestone, 05.02.2015
"Once again a top service and top flies from Selectafly...would recommend you to the ends of the earth."
"100% satisfied with the products I received. From placing my order to the short time it took to drop through my letter box your customer service is second to none."
"My order has been received - excellent service! Will definitely use you again and recommend your company to my friends and club members."
J.T. Thatcham, 12.01.2015
"Received my order today. Thank you for your very prompt service."
L.J. Pensfold, 08.01.2015
"Thanks a lot. I really appreciate you sorting this out for me. Great service!"
R.M. Braintree, 05.01.2015
"I just wanted to thank you for the prompt delivery of my order and the lovely festive wishes. The greeting added a personal touch which was so nice to receive. I would definitely recommend your website and great customer service."
L.B. Plymouth, 16.12.2014
"Thank you for your good wishes and for the quality of your flies. Have a great year in 2015. Tight Lines and a very merry Christmas"
T.M. Stratford upon Avon, 10.12.2014
"Thank you for prompt delivery of my fly order. All flies tied to a high standard. Hope to catch lots of fish on them. Will definitely use you again and will recommend you to other friends."
B.K. Kilmarnock, 20.08.2014
"Big thanks for absolutely first class service your company has provided me every time I have made an order. The products have always been top drawer."
N.I. Halesowen, 09.08.2014
'My order arrived in less than 24hrs. Well done and thanks!'
J.M. Glasgow, 26.06.2014
'All the flies have arrived. Your advice re the clan chiefs was spot on. The complementary black Pro Range Diawl Bach looks a killer! I suspect I will be back for more. I have already told two of my friends to buy their flies from your outstanding service.'
P.C. Fife, 05.06.2014
'Just wanted to say thanks for the speedy delivery of my first order yesterday. The personal note was a nice touch and adds a human touch to what is normally an autonomous and impersonal shopping experience online. Great service and good prices. I shall be ordering my next batch of flies from you for sure.'
S.R. Swanlincote, 05.06.2014
'Got the flies yesterday so I want to say thanks for the GREAT GREAT service!'
R.R. Netherlands, 24.05.14
'Many thanks for the quick turnaround, it's much appreciated. Great to do business with a great company! I shall highly recommend you.'
B.K. York, 20.05.2014
'Just wanted to let you know I received my order this morning. They are just what I was looking for and hopefully the trout will think the same:) Many thanks for the extra's and the superb service. Have a great weekend.'
A.M. Lossiemouth, 09.05.2014
'I would like to take this opportunity to congratulate you on your excellent product and service. The weather in Scotland has not been kind to us fishermen but I have been fishing my local loch, and although the weather has been against me, I have had good results using your massive range of flies. My best catch to date, two trout of 4lbs on a cold and windy day.'
E.F. Carluke, 08.05.2014
'Thanks for my flies which arrived this morning - and for the lovely note that accompanied them. All greatly appreciated.'
D.C. Steeple Bumpstead, 02.05.2014
'The flies I ordered on Friday arrived first post on Saturday!! Ready for me to use tomorrow. Fantastic service, thank you.'
T.M. Oxford, 26.04.2014
'Received my flies today. Spot on! Excellent efforts and service.'
H.D. Stoke-on-Trent, 27.03.2014
‘Excellent new website. Easy to select items. Congratulations! Best flies, best wishes!!'
P.L. King's Lynn, 18.03.2014
'1st class customer service and 1st class flies. Much appreciated!'
P.H. North Shields, 17.03.2014
'Great service. Flies arrived today, well impressed with the custom boobies. Will order again. Many thanks.'
'I was impressed by the very professional and friendly way my recent order was dealt with. Had all the hallmarks of a friendly efficient family business delivering quality. I felt like I was part of what was going on...and your newsletter qualifies this point.'
S.B. Donegal, 07.03.2014
'Just a quick "thank you" for the fantastic advice, flies and accessories leading up to our first bonefishing expedition to Cuba, all of which was relevant and spot on. You'll have to put up with more phone calls prior to our next trip - we're already planning for next year!'
K.P. London, 20.02.2014
'Thank you so much for your beautifully hand written notes and impeccable service. The flies are beautifully tied. I love them.’
‘Thank you for the selection you put together for my recent trip to the Tweed. My ghillie commented that he had rarely seen a guest arrive with flies that were so well tied and so right for the beat at that time of year.’
J.R. North Staffordshire
‘Order received by return post. Thank you for contacting me about the braided loops, another example of your attention to detail to satisfy customers.’
'A big thank you, flies arrived today at 9am. I am very impressed with your service. Wish you all the best.'
‘Your staff are a pleasure to place an order with – most helpful, nothing seems too much trouble.’
‘Excellent service – only ordered yesterday and the flies arrived this morning.’
'I received the parcel yesterday afternoon, thanks a lot, very fast, beautiful flies, great service!'
A.A. Roma, Italy
'Just to thank you for my order which was placed yesterday and delivered this morning. This is really excellent service and the hand-written note was a very nice personal touch in this sometimes impersonal online world. Thanks again.'
‘Thanks to you and the team at Selectafly for your brilliant service and the note you put in with our flies – really appreciate it.’
'Many thanks for sending my order so quickly. The flies I ordered look great and I can't wait to use them.'
‘Great service as always.’
'Thank you for all the efforts and responsiveness in our discussions. I believe that my order arrived so quickly thanks to you. Thank you for your professionalism!'
S.G. Blagnac, France